Warranty and Guarantee

For all our projects, on top of our own guarantee, we offer a number of warranties and guarantees via HomePro and the FMB. In order for us to be able to offer these guarantees, Creative Spaces has gone through a rigorous vetting process to become a member of each organisation. The vetting process carried out includes scrutinising our building practices through site visits, legal and financial checks to investigate our stability, continual reviewing our clients rating us for quality, timeliness, value and courtesy and ensuring our insurances are in order and correct. We are proud to be long-standing members of both organisations.

Warranty

The vast majority of the products that we use are covered by a manufacturer guarantee, the terms of which vary depending on the manufacturer.

Guarantee

Creative Spaces personally offers a 1-year guarantee to all our workmanship, but, in addition to this and as part of the contract, we do offer a guarantee of up to 10 years via an Insurance Backed Guarantee (IBG). An IBG is an insurance policy that covers our guarantee, your deposit and works for varying periods up to 10 years depending on the policy and terms and conditions.

We offer a standard IBG through our provider HomePro Insurance, a division of HomePro Ltd. We are members of HomePro, which, is a home improvement and building insurance provider. The HomePro IBG covers both your deposit and our guarantee should Creative Spaces cease trading.

The HomePro IBG that we offer covers:

    • your deposit for a period of 90 days up to a maximum of £10,000 or 25% of the contract value, whichever is the lesser.
    • the guarantee provided by us, subject to the terms and conditions of the insurance. If Creative Spaces ceases to trade during the guarantee period, and you have reason to make a claim against the guarantee for faulty workmanship or materials, the policy will provide for an approved contractor to remedy the work. The cost of the work will be covered under the IBG policy.

The period of cover provided by homeport IBGs varies depending on what is covered.

Cover Length of cover Up to a maximum value of
Double Glazing 10 years £50k
Roofs 10 years £50k
Loft conversion 5 years £50k
Kitchens 5 years £50k
Bathrooms 5 years £50k
Bedrooms 5 years £50k
Building General (plumbing, electrics etc) 2 years £50k

The HomePro IBG is also transferable should you wish to sell your property.

Creative Spaces can offer more comprehensive cover through our membership of the Federation of Master Builders (FMB). Unlike the standard HomePro IBG that we offer free of charge, a Build Assure policy costs between 1% and 2% of the contract value and is an additional cost.

The Domestic and Commercial warranty provides cover during the construction phase and for the deposit paid. The policy protects against liquidation, faulty workmanship and structural damage to varying degrees, depending on the policy chosen.

You can choose from one of four policies depending on the level of cover required. These include; Value, 2,6 and 10 years.

  Build Assure Value Build Assure 2 Build Assure 6 Build Assure 10
Cover for loss of deposit Yes Yes Yes Yes
Cover for liquidation or refusal to complete the works Yes Yes Yes Yes
Cover during the construction phase Yes Yes Yes Yes
Faulty workmanship protection No 6 months 2 years 2 years
Structural damage cover No 18 months 4 years 8 years

During the consultation phase, we endeavour to clearly explain the level of cover that is included in your contract and that which is an additional cost. There is no obligation to obtain an IBG, but it certainly does provide piece of mind. For more information on the IBG’s that we offer via HomePro and the FMB please see their website:

http://www.homeproinsurance.co.uk

www.fmbinsurance.co.uk/insurance-products/domestic-and-commercial-insurance/